We want you to be happy with your purchase and we apologize if it is not.
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week’s time!
If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out.
If you’d like a different size, get in touch with us at firstname.lastname@example.org Brat Clothing’s id for returns and exchanges and drop another copy of the same mail to email@example.com which is the official id of Brat Clothing and we’ll let you know what your next steps are.
For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :
- All items must be in their original packaging with product tags intact
- All items must be unworn, unused, unwashed and in its original condition
- Originals receipts would need to be included
- You will have to return it to our American office only
- Firstly, request a return, to do that drop a mail at firstname.lastname@example.org (Brat Clothing’s Official ID for returns) and drop a copy of that mail at email@example.com (Formal and Official mail id of Brat Clothing).
- The return must be requested within 2 days after the product is delivered.
If none of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.
1. VALIDITY FOR EXCHANGES & RETURNS
All exchanges and returns would need to be raised within 2 days of the invoice date for all orders.
4. OTHER TERMS & CONDITIONS
4.1 All items that are returned and exchanged, can only be made once.
4.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order
4.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
4.4 BRAT Clothing makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose
4.5 Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of Singapore
4.6 All decisions made by BRAT Clothing is final